With iPhone, Openreach keeps the UK connected.

Watch the film about Openreach

In the UK, Openreach connects millions of people and businesses to the internet. To manage 193 million kilometres of network cabling and create on‑demand customer service, Openreach supplied every engineer with an iPhone. The built-in features of iPhone combined with 40 custom apps, optimized daily schedules, enhanced safety protocols and streamlined workflows in the field. Additionally, Openreach provides the latest iPhone with flexible upgrade options from Apple Financial Services.

At a glance

￡5.2BIn revenue
40Custom apps
created
30KEngineers on
iPhone

Service. On the double.
Custom apps and native features
streamline workflows.

Workflow Management

When. Where.
And how to
get there.

Workflow Management

With the My Jobs custom app, engineers can track all their appointments at a glance, get detailed job information, and view customer history and past repairs. And the app integrates with Maps, so engineers can plan their journey with just a tap. It’s customer service done right, from the moment the engineer arrives to the moment they drive away.

Efficiency

Detailed data.
Authorization onsite.

Efficiency

Openreach maintains 193 million kilometres of fibre and copper wires. The amount of data required to keep track of all that infrastructure is enormous. Openreach created the Geopin custom app so engineers in the field can access infrastructure details from their exact location. With the Permissions custom app, customers approve work orders on an engineer’s iPhone, so work like digging and drilling can start right away. Together, these apps support every aspect of the engineer’s job — from planning to service to follow-up.

Connectivity

Router placement
is spot-on.

Connectivity

Openreach customers want a flawless internet connection everywhere in the house. To improve Wi-Fi connectivity, engineers turn to SWAT, a custom app that lets them find the best place for network equipment. Customers can work, stream or game without skipping a beat.

Safety

An app that
elevates safety.

Safety

Before iPhone and the Pre-Climb custom app, engineers had to search multiple databases to confirm that poles were safe to climb. Now engineers get a real-time view of potential structural damage and other safety hazards within seconds.

Productivity

Built-in features
for every job.

Productivity

Engineers count on the built-in features and functionality of iPhone. Face ID lets them unlock their phone with a glance — an important safety benefit when they’re off the ground. Moreover, Face ID is incredibly secure, so customer data and confidential information is kept safe. FaceTime and 5G provide instant connection in the field for real-time support and quick problem-solving. And with all-day battery life, iPhone keeps going long after the workday is done.

Only with Apple

iPhone Features

iOS simplifies service for Openreach engineers. Face ID securely unlocks their device in the field. Long battery life powers their device throughout the day. And with Siri, engineers can multitask or initiate FaceTime with colleagues hands-free.

Custom
Apps

Apple tools helped Openreach develop 40 custom apps. Schedules, customer information and network data are all available at a tap for true efficiency.

Apple Financial Services

Apple Financial Services allows Openreach to keep its fleet up to date and retain the highest residual value. With the latest technology in their hands, engineers stay connected and productive.

Results

Success, engineered.

Openreach keeps more than 25 million homes and businesses connected to the network they rely on.

Forty custom apps make work safer and keep service calls moving in the field.

iPhone technology has decreased wait times for customer projects and created faster, more accurate scheduling.

The intuitive features of iPhone boost employee satisfaction and help customers get online more quickly.

How to Buy

We’re here to help you find the best, most cost?effective solution for your business.

Get started with How to Buy

Share this story.

See more stories.