For insurance, iPad holds endless benefits.

Watch the film about AIA China

AIA China is a major provider of life insurance in Asia. It offers financial services, accident and health insurance, life insurance for people and companies, and retirement planning and wealth management assistance. And it serves customers at every age, whether younger and planning for the future or older and navigating health concerns. Across China, it’s taking an only?Apple approach to shape the future of insurance with more than 16?custom apps supporting all aspects of agents’ and agent leaders’ daily work, from sales, services, recruiting and training to client and agent?management.

At a glance

50KAgents
100%Agents using iPad
16+Custom apps

iPad helps prepare for the unexpected.
Apple devices help agents prepare families for challenges at different life?stages.

Client and Agent Management

Designing for better performance.

Client and Agent Management

The custom Master Planner suite of apps helps staff manage customer relationships, evaluate and boost performance, and track policies and sales across China. Agents’ goals are organised with comprehensive information about their clients. Managers receive a clear overview of their entire team’s activities and goals to help coach and?develop.

Sales and Services

Custom apps do the talking.

Sales and Services

AIA China’s custom apps run financial simulations to give agents a starting point for conversations with clients, create more meaningful consultations across different stages of life, and use the camera and voice recognition software on iPad to make underwriting quicker and easier.

Recruiting and Training

Custom apps go beyond the job description.

Recruiting and Training

The iRecruiter custom app makes recruiting seamless for agent leaders and candidates, from application to onboarding. The camera on iPad can scan ID?cards, allowing for quicker entry and identity verification. And agent leaders can track the entire process. The E-Academy custom app delivers customised trainings based on an agent’s required skills, strengths and career development?plan.

Only with Apple

Built-in Security

Key built-in security features of iOS, like Touch?ID and Face?ID, make it easy for agents to secure every device. And iOS app sandboxing technology stores and protects customers’?data.

Custom Apps

Apple provides everything businesses need to develop custom apps. And AIA China follows a user?centric design approach to ensure that they run seamlessly. Together, agents, agent leaders and business owners attend design workshops to give instant and constant feedback regarding actual user case?scenarios.

Results

iPadOS. A plan for the future.

An average of 10?days saved on policy issuances.

An increase in NPS and CES, leading the market in customer satisfaction.

26?per?cent increase in recruitment talent conversion.

Significant cost savings on training, recruiting, operations and administrative expenses.

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