Connecting flights are easy in Helsinki.

Finnair strive to offer passengers the smoothest, fastest connections in the northern hemisphere by way of Helsinki on their journey between Europe and Asia. Fulfilling this promise requires streamlining their operations to make sure aircraft maintenance, turnaround processes and up-to-the-minute airspace information all run like clockwork. And to transform the customer experience, the flight crew, maintenance staff and ground service employees all rely on iPhone, iPad and custom?apps.

At a glance

97Years in business
6KiPhone devices

Apps give crews wings.
Technology helps from the ground to the?cockpit.

Customer Service

Apps help in the?aisle.

Customer Service

Part of delivering the best connection service is also delivering the best customer service. The Ground Guest custom app helps the ground crew scan boarding passes, fill in reports and complete other boarding-related duties. In-cabin apps also provide an overview of the customer service requirements and help the cabin crew serve passengers and process payments faster.

Information

Knowledge arrives on time.

Information

Keeping crews informed and connected is key to reducing the time between plane arrivals and departures. Crews use the MyDuties and MyDay custom apps to view upcoming tasks, certification needs and real-time data of the plane’s turnaround process. Finnair plans to equip all its pilots with iPad apps that serve as electronic flight bags, offering information about airports, airspace and general flight procedures.

Maintenance

Better collaboration on the tarmac.

Maintenance

With the Assign Tech custom app on iPad, duty managers can easily allocate tasks to mechanics while keeping a line of communication open throughout. And with the Inspect & Turn app, mechanics can review the job and record its completion. Together, these apps reduce plane turnaround time and administrative phone calls, and give management a real-time view of fleet-wide maintenance.

Only with Apple

Zero-Touch Deployment

Apple Business Manager simplified the deployment process for Finnair, enabling it to easily configure and manage devices across the organisation and providing a simple out-of-the-box solution for employees.

Partnership

The strategic partnership between Apple and IBM enabled Finnair to develop solutions quickly, combining IBM MobileFirst for iOS apps with design and integration expertise to implement business-critical projects across the organisation.

User-Led Design

Finnair involved end users in the iOS app development process from day one. Representatives from the business participated in design workshops and helped test proofs of concept with meaningful feedback. This focus on user experience ensured a successful rollout to employees.

Results

Technology gives airlines more?runway.

iOS and iPadOS apps have replaced paper-based processes.

Growth in ancillary sales by the cabin?crew.

Consistently high adoption and usage rates across the workforce.

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